At Hola, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward refund and exchange policy.
Returns & Exchanges
You may return or exchange your item within 7 days of receiving your order.
The item must be unused, in original condition, and with all tags attached.
Custom-made or personalized orders cannot be returned or exchanged unless there is a defect or error from our side.
The buyer is responsible for return shipping costs.
Refund Process
Once we receive the returned item, we will inspect it and notify you of approval or rejection.
If approved, your refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos.
We will offer a replacement or full refund for faulty items.
For any refund or exchange requests, contact us at info@hola.pk
